Frequently Asked Questions

How does BETTER LIFE compare to other cleaning products, especially green cleaners?

Our natural, plant-based products are free of dyes, synthetic fragrances, sulfates, and petroleum solvents. They also have biodegradable cleaning ingredients, packaged in recyclable containers, and never tested on animals. But it doesn’t end there.

How does your free shipping work?

We offer free standard shipping within the continental US on all orders over $35 after any promo codes have been applied! No coupon code is necessary. Standard shipments to Alaska, Hawaii, Guam, Puerto Rico, American Samoa and Virgin Islands will arrive within 15 business days.

Can I track my order?

When your order ships, we’ll send you an email with your tracking information and an anticipated delivery date. Orders are shipped 7 days per week.

When will my order arrive?

Most orders ship same-day if placed by 2pm EST. After adding items to your shopping cart, you will be able to choose from two shipping options:Standard (3-5 Business Days) or Expedited (2-3 Business Days).

Who do I contact if I have trouble ordering online?

If you're having trouble placing your online order, call us at, call us at 877-256-4767 x1 (Monday-Friday, 8:30 AM – 5 PM EST) or contact us with a description of your problem. We’ll get back to you as soon as possible.

What is your return policy?

If you’re looking to return a product, we’re sorry to hear it, but we’re happy to help! You may return items within 30 days of delivery for a full refund, minus the return shipping cost. Please contact us or call 877-256-4767 x1 (Monday-Friday 8:30 AM – 5 PM EST).

Be prepared to give us your name, your order number, the item(s) you would like to return, and why you’ve decided to make the return.

What do I do if I receive a damaged product?

If you receive your package with a leaky bottle or a broken trigger sprayer, please contact us, or call 877-256-4767 x1 (Monday-Friday 8:30 am - 5 pm EST). Let us know your name, your order number, and the damaged or defective item(s) you received. We will be happy to replace the item(s).

What do I do if my product froze during shipping?

On rare occasions during the colder months of the year, products can freeze during shipment. Don’t worry! This won’t compromise their effectiveness. We’ve put them through rigorous testing to ensure it.

If you find that some of your product has frozen during transit, allow the liquid to thaw and reach room temperature. If some of the ingredients have separated, simply shake the bottle for 30 seconds.

How do I open the bag that’s inside in the 5-gallon bulk product?

We recently switched from a plastic cube to a bag-in-a-box system for our bulk products. In addition to reducing our plastic consumption, this switch ensures that you can dispense 99.9%+ of the product inside, leaving virtually nothing in the packaging. The product also dispenses faster, without foaming, and without the need for an added vent.

Having trouble with our website?

If you're having trouble with our website, call us at877-256-4767 x1 (Monday-Friday, 8:30 AM - 5 PM EST) or contact us with a description of your problem. We'll get back to you as soon as possible.

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